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Incident affecting NotebookLM

Incident began at 2025-03-10 10:50 and ended at 2025-03-10 13:30 (times are in Coordinated Universal Time (UTC)).

Date Time Description
Mar 10, 2025 6:09 PM UTC

Mini Incident Report

We apologize for the inconvenience this service disruption/outage may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Workspace Support using the help article https://support.google.com/a/answer/1047213.

(All Times US/Pacific)

Incident Start: 10 March 2025 03:50

Incident End: 10 March 2025 06:30

Duration: 2 hours, 40 minutes

Affected Services and Features:

  • Notebook LM

Regions/Zones: Global

Description:

NotebookLM users were unable to use chat, upload sources, or use interactive audio globally for a duration of 2 hours and 40 minutes.

The preliminary root cause of the issue was due to a recent change where a service was missing permissions to interact with another service. As a result of these missing permissions, we rejected incoming requests, leading to users being unable to use the affected features.

Engineers identified the root cause within the permissions system, and implemented a code change to resolve the issue.

We apologize for any inconvenience this may have caused. Google will complete a full Incident Report in the following days that will provide a full root cause analysis.

Customer Impact:

  • NotebookLM users were unable to use chat, upload sources, or interactive audio.
Mar 10, 2025 2:19 PM UTC The problem with NotebookLM has been resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Mar 10, 2025 1:12 PM UTC We're investigating reports of an issue with NotebookLM. We will provide more information shortly. The affected users are unable to access NotebookLM.

NotebookLM users are unable to use chat, upload sources or use interactive audio

None at this time